Global Learning and Development Manager

SUMMARY

The Learning & Development Manager assists with the development, logistics, and delivery of training programs, courses and events across the HOF organization.

In early 2017, Hearts On Fire launched the industry’s first e-learning platform, designed to provide real time training content to the hundreds of sales associates across the globe who sell Hearts On Fire. This role will be critical to continually optimizing the Learning Management System (LMS) platform experience.

The Learning and Development Manager is responsible for maintaining content on Hearts On Fire’s LMS, assisting with production and editing of new content for e-learning, coordinating and running webinars, analyzing metrics, and delivering reports for course utilization. This role will be responsible for identifying training industry best practices and technology opportunities to ensure our L&D program is best in class. Finally, this role supports trainers in the field and troubleshoots retail training issues.


ESSENTIAL DUTIES & RESPONSIBILITIES

·        Work with retailers and Sales team to identify training needs, communicate strategy, and assist in problem resolution

·        Manage scheduling, registration and logistics of Hearts On Fire Academy and Regional Trainings (2-4x per year). Builds event registration sites on CVENT platform and manages attendee registration and communications. Coordinates the logistics associated with the delivery of learning programs from provision for facilities and equipment to scheduling speakers, hotel room blocks, food and beverage, event setup and breakdown, and surveys.

·        Responsible for budget management and billing for L&D department

·        Develop testing strategy and program implementation for training participants

·        Provide analysis and program optimization recommendations for all training programs, including via e-learning platform

·        Oversee a Mystery Shopper Program. Help sales identify retailers, create briefs, train vendor and provide program results to be shared with team

·        Manage all aspects of vendor relationships

·        Manage internal communications about all aspects of learning services and external marketing regarding the sale of training programs

·        Provide ongoing reporting of key metrics for trainers and trainings

·        Produce materials used in the classroom and electronic materials for online training programs

·        Manage the Training Calendar and tracking of all trainings and events

·        Provides analysis on the effectiveness of LMS (usage, satisfaction)

·        Other duties as assigned


QUALIFICATIONS

·        Bachelor’s degree, preferably in business, organization development, or training related field

·        Minimum four years’ experience in administration, learning and development; including Learning Management System experience and knowledge of SCORM/AICC standards, instructional design, PowerPoint.

·        Minimum two years’ experience in course development

·        Extensive experience with Project Management

·        Technical proficiency in Microsoft Office suite, intercompany Customer Relationship Management systems, Learning Management System and e-learning authoring tools

·        Experience working within a fast-paced team

·        Excellent organizational, interpersonal and communication skills

·        Self-starter who takes initiative and can prioritize and multi-task effectively

·        High customer service orientation and problem-solving capabilities

·        Ability to maintain high level of discretion and exercise independent judgment

·        Ability to establish and maintain effective working relationships with coworkers, managers and retailers

·        This job requires on occasion weekend and evening work and overnight travel (5%)